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MyCare Frequently Asked Questions

Enrollment Questions
What is MyCare?
Is there a fee to use MyCare?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyCare?
If some of my health information on MyCare is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Who's Accessed My Record?
MyCare For My Family
Can I view a family member's health record in MyCare?
Can my spouse and I share one MyCare account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyCare secure?
What is your privacy policy?
I was logged out of MyCare, what happened?
What do I need to use MyCare?
My activation code does not work, what should I do?

What is MyCare?

MyCare offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyCare electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • View provider notes for visits to YRMC clinics.
  • Access MyChart accounts from orther organizations through MyChart Central.
  • Communicate electronically and securely with your medical care team.
  • Grant limited access to health information in your MyCare record to just about anyone with ShareEverywhere.
  • Directly add medical problems, allergies, and medication to your Yuma Regional Medical Center Health electronic health record.
  • Upload pdfs of radiology images and visit notes from care outside of YRMC.
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Is there a fee to use MyCare?

MyCare is a free service offered to our patients.

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How do I sign up?

Enroll in MyCare one of three ways:

  • Visit https://mycare.yumaregional.org/MyCare/signup to sign up online.
  • Use an activation code provided for you in your After Visit Summary document.
  • Call 928-336-7017 or visit the YRMC Health Records desk at the Yuma Regional Corporate Center.
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Who do I contact if I have further questions?

You may e-mail us at ServiceDesk@yumaregional.org Return to Top

When can I see my test results in MyCare?

Your test results are released to your MyCare account at 8:00 p.m. on the day test results are final.

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If some of my health information on MyCare is not correct, what should I do?

For incorrect information in your MyCare record contact our Health Information Management team at (928) 336-7017.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 5 business days. Please note that MyCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Who's Accessed My Record

This is a list of individuals who have accessed portions of your medical chart. If you have concerns about who has accessed your record, please contact the Corporate Compliance office of Yuma Regional Medical Center at Compliance@yumaregional.org.

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Can I view a family member's health record in MyCare?

Yuma Regional Medical Center provides parents or guardians proxy access for children under 12 years of age. This allows a parent or guardian to access their child's health information. Arizona state privacy laws do not permit parent proxy access to health information for children between 12 and 17 years. MyCare accounts are not available for adolescents between 12 – 17 years of age. A parent or guardian can request access to an adolescents’ medical record through Yuma Regional Medical Center’s Release of Information Department, located at YRMC Corporate Center, 399 W. 32nd Street. Parents will need to complete an Authorization to Release Protected Health Information form. The form is available online https://www.yumaregional.org/For-Patients/Patient-Resources/Health-Records.

The teen may apply for their own MyCare account or allow proxy access after they turn age 18.

Dependent adults may sign a Proxy Consent Form and return it to our Release of Information Department located at the Yuma Regional Corporate Center, 399 W. 32nd Street.

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Can my spouse and I share one MyCare account?

Due to the sensitive nature of medical information, each adult must establish their own MyCare account. You can request proxy access to a patient if you need to view their information as well.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. Please note that the password reset link will be sent to the email account you have on file in your medical record. If you do not have an email address in your medical record you can contact Patient Registration at (928)336-7011 to update.

You may also contact ServiceDesk@yumaregional.org to request a new, secure password. Please provide full First and Last name; Date of Birth; Phone number; Email address.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact ServiceDesk@Yumaregional.org and after we verify your information, a new code will be sent to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyCare and from the menu, go to the Profile and Preferences section and select the appropriate option.

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How is MyCare secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyCare is owned and operated by MyCare and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCare.

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I was logged out of MyCare, what happened?

We aim to protect privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.

What do I need to use MyCare?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). We also support the MyCare mobile app you can use right from your phone. You can even sign up for MyCare on the Mobile App!

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My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Use Direct Sign up https://mycare.yumaregional.org/MyCare/signup.

If you still have problems, email us at ServiceDesk@yumaregional.org.

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